Pandameds.com places a high value on maintaining the confidentiality of our customer’s personal information and adhering to the privacy standards set forth in Canada’s Personal Information Protection and Electronic Documents Act. We have implemented the Ten Privacy Principles outlined in the Act to guide our handling of personal information. The Ten Privacy Principles are as follows:

1. Accountability: Pandameds.com is responsible for ensuring that personal information is collected, used, and disclosed in accordance with the Act.
2. Identifying purposes: Pandameds.com will identify the purposes for which personal information is collected at or before the time the information is collected.
3. Consent: Pandameds.com will obtain consent for the collection, use, or disclosure of personal information, except where the Act allows for other legal grounds for such collection, use, or disclosure.
4. Limiting collection: Pandameds.com will only collect personal information that is necessary for the purposes identified.
5. Limiting use, disclosure, and retention: Pandameds.com will only use or disclose personal information for the purposes for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only for as long as is necessary for the fulfillment of those purposes.
6. Accuracy: Pandameds.com will ensure that personal information is accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
7. Safeguards: Pandameds.com will protect personal information by using appropriate physical, technical, and organizational measures to prevent unauthorized access, disclosure, or misuse.
8. Openness: Pandameds.com will be open about its policies and practices related to the management of personal information.
9. Individual access: Upon request, an individual will be informed of the existence, use, and disclosure of their personal information and will be given access to that information. An individual may challenge the accuracy and completeness of the information and have it amended as appropriate.
10. Challenging compliance: An individual will be able to address any concerns about Pandameds.com’s compliance with the Act to our designated Privacy Officer.

The guidelines below outline the principles we follow when collecting, using, maintaining, and protecting the personal information that you provide us.

THE TYPES OF PERSONAL INFORMATION WE COLLECT

Pandameds.com only collects and uses personal information that is necessary for our services and for fulfilling your orders. This typically includes the following types of information:

name, mailing address, e-mail address, telephone numbers, occupation, employment status, referral source, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, credit card information (including card type and number, expiry date and name of the cardholder), banking information (including transit and account numbers) and prescription information; You have the choice of whether to provide us with personal information. However, if you choose not to share certain details, it may limit the products and services we can offer and make it harder for us to give you advice or suggest suitable alternatives. If we are unable to fulfill your request due to the information provided, we may request additional details to find other ways to assist you. We may also keep a record of our interactions with you for customer service purposes.

We may gather anonymous or non-personal information about you, which cannot be linked to a specific individual or business entity. This may include information about your browsing habits, preferences, and the type of device you use to access our website.

THE PURPOSES FOR WHICH WE USE PERSONAL INFORMATION

We may use your personal information for the purpose of communicating with you, improving your experience on our website, processing your prescription orders, and providing the products and services you have requested. We may share your personal information with an affiliated company, a licensed pharmacy, or a prescribing physician in order to fulfill your prescription.

We may use your personal information to send you promotional materials, newsletters, or other information that may be of interest to you. If you do not wish to receive such communications, you may opt-out by following the unsubscribe instructions provided in the communication or by contacting us directly. We may also share your personal information with third parties for the purpose of providing you with targeted advertising based on your interests and preferences.

We will only use your personal information for the purposes that we have previously disclosed to you. If we need to use your information for any other purpose, we will ask for your consent before proceeding.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property, or safety of Pandameds.com or our customers.

We may disclose your personal information in cases where it is required by law or to protect the rights, property, and safety of Pandameds.com or others. This may include sharing information with law enforcement or other government agencies or to enforce our terms of service or other legal rights.

We may use third-party service providers to perform certain services on our behalf, such as processing and handling personal information. These service providers are bound by contract to protect the confidentiality of the personal information they process and to use it only for the purpose for which it was disclosed to them.

We do not collect personal information about you unless you choose to provide it to us. You can browse our website anonymously and privately without revealing your identity.

SECURITY MEASURES

At Pandameds.com, we prioritize the protection of your personal information and take measures to ensure that it is secure. We use current technology and maintain security standards to prevent unauthorized access, disclosure, alteration, or misuse of your personal information. These measures are appropriate for the sensitivity level of your information. Electronic client files are stored in a secure environment with restricted access, and paper-based files are kept in restricted access areas.

We take steps to protect your personal information from unauthorized access, use or disclosure by implementing security measures such as encryption, passwords, and physical controls. We also regularly review and update these measures to ensure the ongoing security of your information.

Pandameds.com takes measures to ensure the privacy and protection of your personal information. Only authorized employees with a legitimate business purpose are allowed access to this information, and all employees are required to sign a confidentiality agreement. We use current technologies and maintain security standards to secure your information against unauthorized access, disclosure, alteration, or misuse. If there is a breach of confidentiality, appropriate disciplinary measures, including dismissal, will be taken. We also review our security practices periodically and employ appropriate measures according to the sensitivity level of the information.

ACCESSING AND AMENDING YOUR INFORMATION

You can request access to your personal information by contacting our customer service team. We will respond to your request within a reasonable time frame and may request identification to verify your identity before providing access to your information. If you believe that the information we have on file is incorrect, you may request that it be amended. We will take reasonable steps to verify the accuracy of the information before making any changes.

You have the right to request access to and correction of your personal information. You can do this by contacting us and providing proof of your identity. We will respond to your request within a reasonable timeframe and inform you of any charges that may apply before fulfilling your request.

PRIVACY OFFICER

If you have any questions or inquiries about your personal information or our practices, you may contact our privacy officer via our fax number at 1-888-862-1260.

UPDATING THIS POLICY

We may make changes to this policy by modifying, removing, or adding parts as we see fit. We will give notice of any changes to our information handling practices and privacy policy in a timely manner.