Frequently Asked Questions
Yes, all weight loss medications on our site requires a prescription.
You can send your prescription to us by any one of these methods:
- Email a copy of your prescription to [email protected].
- Fax a copy of your prescription to our toll-free fax number: 1-888-862-1260.
- Email [email protected] and request us to contact your doctor/clinic on your behalf.
- Email [email protected] and request us to contact your local pharmacy on your behalf to have your prescription transfered to us.
Yes, we offer shipping to every state in the US, including Alaska and Hawaii.
We charge a flat rate for shipping:
- Non-cold chain medication – $14.99
- Cold chain medication – $29.99
All items are shipped Canada Post Xpress Post with a tracking number, which has a turnaround time of 5-8 business days from Winnipeg, Manitoba, through Chicago via USPS. You will receive a USPS tracking number once your order ships.
Important: A signature is required for delivery. If you miss the first delivery attempt, please contact USPS immediately to arrange for pickup. If the package is not claimed within 5 business days or if a second delivery attempt is missed, it will be returned to us at the customer’s expense.
All cold chain products are shipped via Canada Post Xpress Post with a tracking number, which has a turnaround time of 5-8 business days from Winnipeg Manitoba, through Chicago via USPS.
Important: A signature is required for delivery. If you miss the first delivery attempt, please contact USPS immediately to arrange for pickup. If the package is not claimed within 5 business days or if a second delivery attempt is missed, it will be returned to the sender at the customer’s expense.
Premium cold chain insulation: Our cold chain shipping package is a premium solution that includes specialized styrofoam designed to insulate cool temperatures.
Included in our cold chain insulated package:
- Multiple ice packs
- Insulated packing paper
- Waterproof medication storage bag
Things to consider when ordering cold chain products:
- All our cold chain shipments require a signature, so please plan accordingly to sign for your package. A tracking number will be emailed once your order has shipped.
- There is always a risk when it comes to shipping products, and there is a chance your medication may arrive warm due to shipping delays. The majority of our products are stable at room temperature, and this is generally not a big problem. However, if the products arrive warm, double-check if the liquid is cloudy or has any particles before using. Please call our customer support line to schedule a pharmacy consultation if you have any concerns.
- We are unable to purchase any type of insurance on cross-border prescription medication, and because of this, we are unable to offer a refund policy.
- Please note the risks above and acknowledge as well as our cold chain terms and conditions that when ordering cold chain products, you accept these risks as a part of the order process.
- To ensure timely delivery, packages are shipped from Monday to Thursday. During busy holiday periods, we recommend placing your order as early as possible.
Yes, we will match any price!
Please note that price-matching requests are subject to approval. If you would like to request a price match with a competitor, please provide the URL of their website and/or a screenshot of their current pricing. This offer cannot be combined with any other coupons or special offers.
Yes, you can call our toll-free number at 1-888-862-1210 to request a callback from one of our pharmacists. You will receive a patient education sheet about your medication with every order.
We can provide up to a 3 month supply of medication per order.
If your shipment does not arrive within 10 business days from the date it was shipped, a member of our loyalty team will contact you.
We do not accept returns on medications. However, if there is a problem with the medication, please call us toll-free at 1-888-862-1210.
No, we do not accept insurance as a form of payment.
Yes, your privacy is a top priority for us. We will never share your personal, medical, or financial information with anyone without your consent other than the healthcare professionals responsible for filling your prescriptions.
